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Shipping

Shipping Your Tea

Orders placed before 2 PM Eastern ship the same day. We guarantee all orders are shipped by the end of the business day after the order was placed. When the order ships, you get an email with tracking information to monitor the progress of your shipment. All orders are shipped from the teadog.com warehouse. Our corporate office is in Dallas, TX and warehouse in Olean, NY.


At checkout, you have several shipping options: USPS, Sure Post and UPS Ground. If you order 1 box of most of our teas, you can choose USPS First Class Mail Package Service. This method does not provide tracking information. USPS Priority Mail also is available and takes 2 to 3 days to arrive. Alaska, Hawaii, AA, AE and AP orders are shipped via USPS.

Sure Post is a joint service of UPS and USPS. With Sure Post, UPS takes orders from our warehouse and then transfers the package to the USPS for final delivery. USPS delivers the package with your local mail and items can be delivered on Saturday.   Depending on how far you are from our Olean, NY warehouse, Sure Post orders can take 5 to 7 business days to arrive.

Orders shipped Sure Post require an address to which the USPS delivers (PO Boxes are acceptable).

UPS Ground delivers only on weekdays and requires a street address.

When orders are shipped outside of the USA, customers are responsible for paying all taxes and fees.

* Free Shipping on orders over $75 (USA only)

* Order by 2 PM Eastern for same-day shipping.

* Shipping Options (USA only): USPS, UPS Ground, Sure Post     (joint service of UPS and USPS).

* Delivery time varies by shipping option

* Get real time shipping rates before you purchase

* Shipping to destinations outside USA is available


Shipping Details

Same Day Shipping

Orders placed before 2 PM Eastern ship the same day. We guarantee all orders are shipped by the end of the business after the order was placed.   When the order ships, you will get an email with tracking information to monitor the progress of your shipment. All orders are shipped from the teadog.com warehouse. Our corporate office is in Dallas, TX and warehouse is in Olean, NY.

Shipping Rates

Free shipping is available for orders over $75. Free shipping orders are shipped via Sure Post.  

Shipping rates are based on weight, package dimensions and distance from our Olean, NY warehouse. We get discounts on Sure Post and UPS Ground. We pass on all of our discounted shipping rates for UPS Ground and Sure Post. We dont get any discounts on USPS packages.

Shipping Options

Depending on your location, you have multiple shipping options: USPS First Class Package Service, USPS Priority Mail, UPS Ground or Sure Post.

If you order 1 box of most of our tea, you can choose USPS First Class Package Service. Another USPS option is Priority Mail, which usually takes 2 to 3 days to arrive. Orders to Alaska, Hawaii, AA, AE and AP are shipped via USPS Priority Mail.

Sure Post is a joint service of UPS and the USPS. With Sure Post, UPS takes orders from our warehouse and then transfers the package to the USPS for final delivery. USPS delivers the package with your local mail.

UPS Ground takes 3 to 5 days to arrive and delivers only on weekdays.

Delivery Time

Orders ship from our warehouse in Olean, NY. Delivery times depends on your distance from this location. Orders shipped with Sure Post can take between 5 and 7 business days to arrive. Order shipped UPS Ground usually take between 3 and 5 days to arrive. USPS Priority Mail orders take 2 to 3 days to arrive. For Alaska, Hawaii, AA, AE and AP deliveries, please allow extra time. International orders can take up to 14 days to arrive.

Order Tracking

When your order ships, you get a shipping confirmation email, which includes a Tracking Number. Just click on the Tracking Number link and you will be taken to the shipping carrier web site where you can track your order. It may take up to 12 hours after your order has shipped for tracking information to be active on the shipping carrier web site. USPS First Class Package Service is the only shipping option that does not provide tracking.

Outside USA

Gladly, teadog.com ships orders outside the US. In certain countries, you can choose between DHL or the USPS . Order shipped outside the USA take approximately 10 to 14 business days to arrive. For orders shipped outside of the US, you may have to pay duties, taxes or other fees. These fees are imposed and collected by your local government. We charge only for shipping costs and do not collect any of these fees. It is your responsibility to pay these fees. If you need more information on these fees, please contact your local government.