Shipping policy
Shipping Policy
We're committed to getting your tea to you quickly and safely. Here's how processing, carriers, and delivery timing work.
Orders ship within 1-2 business days
Processed within 24-48 hours, Mon-Fri
Ships via FedEx, UPS, and USPS
Processing Time
Orders are typically processed within 24-48 hours, Monday through Friday, excluding holidays. Shipping time estimates begin once your order has shipped, not when it is placed.
Shipping Methods
| Standard Shipping | 2-7 business days via FedEx Ground Economy, UPS Ground Saver, or USPS Ground Advantage (U.S. addresses only) |
| FedEx Ground | 1-5 business days (continental U.S.) |
| USPS Priority Mail | 1-3 business days (continental U.S.) |
Free Shipping
We offer free standard shipping on U.S. orders with a subtotal of $75 or more before tax. Free shipping does not apply to expedited shipping services.
Order Modifications
We're happy to make changes before your order ships. Once an order has shipped, we are unable to modify it. If a return or address correction results in additional carrier fees, those costs will be deducted from your refund.
Lost or Delayed Packages
If your order is marked as delivered but hasn't arrived, please allow up to 3 days and then contact us. Occasionally packages are scanned as delivered before they're actually dropped off. If we're unable to locate your package, we'll file a claim with the carrier and work to resolve the issue on your behalf.
We're unable to refund or replace orders lost due to an incorrect or incomplete shipping address provided at checkout. It's the customer's responsibility to ensure all shipping information is accurate when placing an order.
Questions about your order?
We're happy to help track down a package or talk through delivery options.
Email Customer Care