Same Day Shipping
Orders placed before 2 PM Eastern will ship the same day. We guarantee all orders are shipped within 1 business day. When the order ships, you will get an email with tracking information so you can monitor the progress of your shipment. All orders are shipped from the teadog.com warehouse. Our corporate office is in Dallas, TX and warehouse in Olean, NY.
We recently made some shipping changes. First, we lowered the bar for free shipping. Now, orders over $75 receive free shipping. Free shipping orders are shipped via UPS Sure Post.
Depending on your address, you several shipping options at checkout: USPS, UPS Sure Post and UPS Ground. If you order 1 box of most of our teas, you can choose USPS First Class Mail Package. This method does not provide tracking information. Another USPS option is USPS Priority Mail. For UPS Sure Post and UPS Ground, you get our discounted UPS rates. With UPS Sure Post, UPS takes orders from our warehouse and then transfers the package to the USPS for final delivery. USPS delivers the package with your local mail and items can be delivered on Saturday. UPS Ground delivers only on weekdays. Orders to Alaska, Hawaii, AA, AE and AP are $9.99 and shipped via USPS Priority Mail. Orders shipped outside of the USA, please read below.
Orders shipped UPS Sure Post require an address to which the USPS delilvers (PO Boxes are acceptable) while UPS Ground requires a street address (PO Boxes are not acceptable).
Orders shipped with UPS Sure Post usually take between 5 and 7 days to arrive. Order shipped UPS Ground take between 3 and 5 days to arrive. For Alaska, Hawaii, AA, AE and AP, please allow extra time. For international orders, see below.
When your order ships, you will get a shipping confirmation email, which will include a Tracking Number. Just click on this link and you will be taken to the shipping carrier web site where you can track your order. Also, you can track orders directly from teadog.com. To track your order, you must create an account.
Gladly, teadog.com ships orders outside the US. In certain countries, you can choose between DHL or the USPS . Order shipped outside the USA take approximately 10 to 14 business days to arrive. For orders shipped to countries outside of the US, you may have to pay duties, taxes or other fees. These fees are imposed and collected by your local government. teadog.com charges only for shipping costs and does not collect any of these fees. It is your responsibility to pay these fees. If you need more information on these fees, please contact your local government.