Thank you for considering teadog for your tea needs! We understand that you may have questions or concerns before making a purchase. Please read our FAQ page below for more information.

Contact Us: If you have any questions or concerns, you can contact us through our contact form on the website or by emailing us at customercare@teadog.com. We will do our best to respond to your inquiry within 24 hours.

Promotion Policy: From time to time, we may offer promotions and discounts on our products. These promotions may be limited-time offers and subject to certain terms and conditions. Please check the details of the promotion for more information.

Reset Password: If you forget your password, click on the "forgot password" link on the login page. You will receive an email with instructions on how to reset your password.

Wrong Order: If you receive the wrong order, please contact us within 48 hours of receiving the shipment. We will work with you to resolve the issue as quickly as possible.

Change or Cancel an Order: If you need to change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders may be processed and shipped quickly. Once an order has shipped, we cannot make any changes or cancel the order.

Return Policy: If you are not satisfied with your purchase, please contact us within 30 days of receiving the order to initiate a return. We will provide instructions on how to return the product. Please note that the product must be unopened and in its original packaging. Shipping costs for returns are the responsibility of the customer. Once we receive the returned product, we will issue a refund (excluding shipping costs).

Shipping Policy: Orders are processed within 24 hours of receipt and shipped out Monday through Friday. We offer the following shipping methods:

  • UPS Ground Saver: Delivery within 3-7 business days within the continental US.
  • UPS Ground: Delivery within 1-5 business days within the continental US.
  • USPS: Delivery within 2-5 business days within the continental US.
  • International Shipping: We offer shipping to Mexico, Canada, and Australia. Shipping rates are calculated based on the weight and destination of the order. You can view the shipping rates at checkout before submitting your order. Please note that free shipping is not available on international orders.

Free Shipping: We offer free shipping on orders over $75 (excluding taxes and discounts) within the continental US. Free shipping is not available for orders shipped to Alaska or Hawaii.


We hope that this FAQ page has provided you with the information you need. If you have any further questions or concerns, please do not hesitate to contact us. We are happy to help!