FAQ

 

GENERAL

 

Can I place an order by phone?

Yes, call us at 888-299-1214

How can I contact teadog.com?

Our Contact Us page has multiple ways to reach us.

What payment methods does teadog.com accept?

MasterCard, Visa, American Express, Discover, PayPal and Google Pay.

Can I place a backorder?

Since we deal with many unique and hard-to-get teas, we do not take backorders. You can be notified when an out-of-stock tea becomes available by clicking on the product and then entering your email under "Enter your email address to be notified when this item is back in stock." In this occasion, we will not keep your email address and will only use it once to notify you.

 

SHIPPING AND RETURNS

 

What is the return policy?

teadog.com wants you to be completely happy and totally satisfied with your tea. You can get all the details about our return policy on our Shipping and Returns page.

How do I return a tea?

You can get all the details on our Shipping and Returns page.

How much is shipping?

Orders over $75 ship free. You can get exact shipping prices before submitting payment. Add the tea to your cart and then at checkout, you will have several shipping choices, including USPS and UPS.

When will my order ship?

Orders typically ship within 24 hours.

Does teadog.com ship outside of the USA?

At this time teadog does not support international shipping.

 

ORDERING

 

When will my credit card be charged?

We only sell in-stock items. You are not able to order out-of-stock items. Over 98% of orders ship within 24 hours. As such, your credit card is charged at the time the order is placed. 

What should I do if my order is incorrect? 

Although we strive for perfection, mistakes do happen. If your order is wrong for any reason, please Contact Us right away and will take care of it promptly.

Do I need to create an account or use a password to order?

You can order as a guest without using a password. You do not need to create an account to place order. Even if you have previously established an account and created a password, you can place an order without using your password in case you have forgotten it.

What can I do if I lost my password?

You can reset your password by going to the Forgot Password page on our site. The email address has to be the exact same one used to create an account. If you go not get the email in a few minutes, check your Spam folder. Even if you have an account, you can always order without a password.

What can I do if I need to change my order?

 If you need to cancel or change your order, please contact us as soon as you can after you placed an order. It is best to email us from the address on our Contact Us page.

What is the teadog.com privacy policy?

Here is the teadog.com Privacy policy. Essentially, regarding privacy, we will never, ever, ever sell or give away your email address.