teadog.com Earns Bizrate Circle of Excellence Platinum Award
Only 34 online retailers earned the award
Award based on customer feedback
teadog.com earned a 2010 BizrateŽ Circle of Excellence Platinum Award. Part of very select group, teadog.com is one of just 34 online retailers to earn such an award. It puts teadog.com
alongside large and very well-known companies.
Dallas-based teadog.com offers brands of tea from around the world. "We love tea and want to introduce people to some of the great brands they cannot easily get locally. Having a cup of tea just makes your whole day better," said Paul Gerst, founder of teadog.com.
At teadog.com, customers can decide on leading teas from such countries as England, Ireland, Scotland, Wales or choose between a large variety of flavored, green and herbal teas. "Some of the brands of tea we offer have been around more than 100 years and and have a fascinating history," Gerst said.
The Bizrate Circle of Excellence recognizes those online retailers within the Bizrate Insights Network who have demonstrated outstanding performance, as rated by their customers, throughout a one year period.
In 2010, 5,000 online retailers in North America were considered for the award. Winners consistently obtained feedback from their customers throughout the award year and received the highest ratings. Platinum winners received a rating of 9.0 or above in all seven key satisfaction indicators.
The ratings are from direct feedback, collected at the point-of-sale and after the delivery of goods, from customers concerning seven key satisfaction indicators as overall satisfaction at the point-of-sale, product selection on the website, ease of finding products on the website, repurchase intent (from the same retailer) after the order is received, product met expectations (collected after the order is received), on-time delivery of the order and customer support assistance.