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Shipping Information

Summary: $6.99 Economy Shipping. Takes between 4 and 7 days to arrive. 

Basics

Orders placed before 2 PM Eastern are shipped the same day. All orders are shipped from the teadog.com warehouse.   Our offices are located in Dallas, TX and our warehouse in Olean, NY.

$6.99 Economy Shipping
Now, you can take advantage of a lower price shipping option. Economy Shipping is only $6.99 for USA orders delivered to the 48 contiguous states. With Economy Shipping, your order is shipped through SmartPost, a joint service of FedEx and the US Postal Service. With SmartPost, FedEx picks-up your order from the teadog.com warehouse and delivers it a US Post Office facility near you. The order then will be delivered to your home by your USPS mail carrier. SmartPost orders take a few days longer at between 4 and 7 days to arrive and are delivered on Saturday. Complete tracking through FedEx.com still is available for SmartPost orders.

FedEx Ground is a flat $9.99 and still an option if you prefer your order arrive quicker (between 2 and 4 days).  Orders to Alaska, Hawaii, AA, AE and AP still are $8.99 and shipped via USPS Priority Mail. Orders over $99 receive free shipping (USA only).  Orders shipped outside of the USA, please read below.  

Shipping Rates
FedEx is the teadog.com preferred shipping option and provides real-time, up-to-the-minute tracking information.  FedEx Ground provides the date your order will be delivered. Orders shipped to Alaska, Hawaii and military orders only can be shipped US Postal Service Priority Mail.  The USPS does not provide real-time tracking information. The only tracking you will get occurs after the order has been delivered.  Also, teadog.com is more than happy to ship to US military personnel. Just select Priority Mail at checkout.

Delivery Time
Orders shipped with Economy Shipping take between 4 and 7 days to arrive.  FedEx Ground orders take between 2 and 4 days to arrive.  For Alaska and Hawaii, please allow an extra day. International orders see below. FedEx Home Delivery delivers between Tuesday and Saturday. All other FedEx services delivery only on weekdays. US Priority Mail delivers with your local mail.

Order Tracking

When your order ships, a shipping confirmation email will be sent to you, which will include a Tracking Number.  Just click on this number and you will be taken to a FedEx or USPS web site where you can track your order. Also, you can track orders directly from teadog.com. To track your order, you must first create an account.  Next, log-in and select the "Review Orders/Track Packages" option under the "My Order" heading.

Outside USA
Gladly, teadog.com ships worldwide using the US Postal Service.  International orders can be shipped with US Postal Service Priority Mail International or US Postal Service Express Mail International. Order shipped outside the USA take approximately 6 to 10 business days to arrive. International orders can be only be shipped with the US Postal Service. The US Postal Service offers Priority Mail International to over 190 countries.

For orders shipped to countries outside of the US, you may have to pay duties, taxes or other fees.  These fees are imposed and collected by your local government.  teadog.com charges only for shipping costs and does not collect any of these fees. It is your responsibility to pay these fees.   If you need more information on these fees, please contact your local government. 


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